NUVELLIRA

Terms of Service

Section 1: Introduction

• Overview

These Terms of Service ("Terms") set out the contractual terms under which you may access and use nuvellira and purchase products through the website, and govern the legal relationship between you and the operator of the Service. By accessing, browsing, or placing an order through the Service you acknowledge that you have read, understood, and agree to be bound by these Terms.

• Eligibility

You must be at least 18 years old to access or use the Service. By placing an order you represent that you are of legal age to form a binding contract.
Individuals who do not meet the age requirement may not use the Service and should not provide any personal information to us.

• Acceptance of Terms

Your use of the Service constitutes acceptance of these Terms and any other policies referenced herein.
If you do not accept these Terms, you must not use the Service or place orders through the website.

Section 2: About the Service

• Nature of the Service

We operate as an online-only retailer offering curated apparel and related non-personalized products.
We do not operate any physical retail locations or offline stores; all transactions occur through the website or authorized digital channels.

• Product Availability

Items that are out of stock are removed or disabled for purchase. We do not offer pre-orders, backorders, or arrival notification services.
Availability information on the website is provided in good faith but is not guaranteed. We reserve the right to limit quantities or discontinue products without notice.

Section 3: User Conduct

• User Responsibilities

By using the Service, you agree to comply with these Terms and to ensure that all information provided during checkout or inquiries is truthful and complete.
Users are responsible for ensuring the security of their own devices, browsers, and payment environments while accessing the Service.

• Access Restrictions

We may restrict or limit access to the Service if we detect violations of these Terms, fraudulent activity, abuse of the platform, or any behavior that could harm the website, other users, or our operations.

• Termination

We reserve the right to suspend or terminate accounts, refuse service, or cancel orders in our sole discretion for violations of these Terms, fraud, or misuse.

Section 4: Orders and Payment

• Order Acceptance

All orders are subject to acceptance and availability. Acceptance occurs when we confirm the order and process payment.
We may refuse or cancel orders for reasons including, but not limited to, suspected fraud, pricing errors, product unavailability, or inaccuracies in the information provided at checkout.

• Payment Terms

Payment is due at the time an order is placed. We accept the payment methods displayed at checkout. By submitting payment information you authorize us to charge the applicable payment method for the total purchase price and related fees.

• Taxes and Fees

Applicable taxes, duties, or customs fees may be added at checkout or collected upon delivery, depending on the delivery destination and applicable law.
Shipping costs are calculated and presented during checkout; these Terms do not specify fixed shipping rates.

Section 5: Shipping and Fulfillment

• Fulfillment Allocation

Orders are fulfilled from third-party logistics partners and fulfillment centers which are assigned dynamically based on the delivery destination and inventory availability. There is no single fixed shipping origin that applies to all orders.

• Delivery Estimates

Delivery times provided at checkout or in product listings are estimates only and are not guaranteed. Actual delivery can be affected by carrier delays, customs processing, local holidays, or other unforeseen events.

• Customer Responsibilities

Customers must provide accurate recipient and delivery address information. We are not responsible for deliveries that fail due to incorrect or incomplete addresses provided by the customer.
Any additional charges arising from re-delivery, address correction, or returns initiated by the customer may be the customer's responsibility.

Section 6: Risk of Loss and Title

• Transfer of Risk

Risk of loss or damage to products transfers to you upon delivery to the carrier. Once the carrier takes possession, responsibility for in-transit loss or damage generally rests with the carrier or you, as applicable under carrier terms.

• Title

Title to products transfers in accordance with the governing terms specified at the point of sale and subject to applicable law.

Section 7: Returns and Refunds

• Return Policy

Our full return and refund policy is available on the website and is incorporated into these Terms by reference. Please review that policy for details on eligibility, timeframes, and procedures for returns.

• Refund Processing

When refunds are approved, they will be issued to the original payment method. Processing times vary by payment provider and bank.

Section 8: Product Descriptions and Images

• Description Accuracy

We strive to provide accurate product descriptions, images, sizing, and material information. However, variations may occur due to photography, monitor display settings, or production changes.

• Sizing Guidance

Customers are responsible for reviewing sizing charts and product details prior to purchase. We are not liable for sizing misjudgments or differences in fit beyond the scope of our return policy.

Section 9: Prohibited Conduct

• Prohibited Activities

Users must not engage in unlawful, abusive, or fraudulent behavior, including but not limited to account takeover, automated scraping, bulk purchasing for unauthorized resale, or attempts to exploit promotional terms.

• Enforcement

We may investigate violations and take actions including account suspension, cancellation of orders, and pursuing legal remedies where appropriate.

Section 10: Intellectual Property Rights

• Ownership

All content on the Service, including but not limited to text, graphics, logos, images, audio, and software, is owned by us or licensed to us and is protected by applicable intellectual property laws.

• Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes only. Any other use requires prior written consent.

Section 11: Third-Party Services and Links

• Third-Party Providers

The Service may include links to third-party websites or integrate third-party services such as payment processors or logistics partners. These third parties operate under their own terms and privacy practices, for which we are not responsible.

• No Endorsement

Inclusion of any third-party link or integration does not imply endorsement or recommendation by us.

Section 12: Privacy and Data

• Privacy Policy

Our Privacy Policy explains how we collect, use, disclose, and retain personal information. The Privacy Policy is incorporated by reference into these Terms.

Section 13: Warranties and Disclaimers

• No Express Warranties

The Service and products are provided "as is" and "as available" without warranties of any kind, whether express or implied.

• Limitation of Warranties

We do not warrant that the Service will be uninterrupted, secure, or error-free, nor that product descriptions will be completely accurate at all times.

Section 14: Limitation of Liability

• Exclusion of Certain Damages

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

• Aggregate Liability

Our aggregate liability for claims arising out of or relating to these Terms will not exceed the total amount paid by you for the product or service that is the subject of the claim.

Section 15: Indemnification

• Your Indemnity

You agree to indemnify, defend, and hold us and our affiliates, officers, directors, agents, and employees harmless from any claims, liabilities, damages, losses, or expenses arising from your breach of these Terms or your misuse of the Service.

Section 16: Dispute Resolution

• Governing Law

This section and all related disclaimers shall be interpreted and enforced in accordance with the laws of the United Kindom, as applicable, together with all other relevant local laws. This includes, without limitation, the laws of our registered business jurisdictions, the jurisdictions in which our business activities are conducted, and any legal, regulatory, or compliance obligations arising from the jurisdictions of our partners, acquirers, or third-party service providers.

• Dispute Resolution

Any dispute arising out of or related to these Terms shall be resolved in the courts competent under the applicable local law referenced above. Parties may seek injunctive or other equitable relief when appropriate.

Section 17: Severability and Waiver

• Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

• Waiver

Failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Section 18: Notices

• Sending Notices

We may send notices to you via email or by posting notices on the Service. Notices to us should be sent using the contact information available on the Service.

Section 19: Assignment

• Assignment by Us

We may assign or transfer our rights and duties under these Terms in connection with a merger, acquisition, or sale of assets.

• Assignment by You

You may not assign your rights or obligations under these Terms without our prior written consent.

Section 20: Entire Agreement

• These Terms, together with any policies expressly incorporated by reference, constitute the entire agreement between you and us with respect to the subject matter herein and supersede all prior agreements, understandings, or representations.

Section 21: Contact Information

• Customer Support

For questions regarding these Terms, orders, or the Service, please contact at [email protected].

Company Name: MIDORO TECHNOLOGY LIMITED

Company Address: Office 403 Unit 39 St Olavs Court Business Centre, Lower Road, London, United Kingdom, SE16 2XB (THIS IS NOT A RETURNING ADDRESS)

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